Grapevine Communication (Informal Business Communication)
Grapevine is an informal channel of business communication. It is called so because it extends throughout the organization in all directions irrespective of the authority tiers. Human as we know is a social animal. Despite existence of formal channels in an organization, the informal channels tend to develop where reference is interacts with other people in organisation. It subsists more at lower levels of organization.
Grapevine generally develops due to various reasons. One of them is that when an organization is facing recession, public service employees feel uncertainty. Also, at times employees do not have self-confidence due to which they form unitings. Sometimes the managers prove preferential treatment and prefer some employees making a segregated seem to other employees. Thus, when employees feel a need to exchange their views, they go for grapevine network as they cannot use the formal channel of communication in that case. Generally during interrupts in cafeteria, the subordinates talk about their superior’s position and behaviour and exchange views with their peers. They consider gossips about publicity and delivery of other employees. Thus, grapevine spreads like flame and it is not easy to trace the cause of such communication at times.
Examples of Grapevine Network of Communication
- Suppose the profit amount of a company is known. Rumour is spread that this much profit is there and on that basis bonus is declared.
- CEO may be in relation to the Production Manager. They may have friendly relations with each other.
Pros and Cons of Grapevine Communication
Advantages of Grapevine Communication
- Grapevine channels carry information rapidly. As soon as an employee gets to know some confidential information, he becomes inquisitive and passes the details then to his closest friend who in turn passes it to other. Thus, it spreads hastily.
- The managers get to know the reactions of their subordinates on their policies. Thus, the feedback obtained is quick compared to formal channel of communication.
- The grapevine creates a sense of unity among the employees who share and discuss their views with each other. Thus, grapevine helps in developing group cohesiveness.
- The grapevine serves as an emotional supportive value.
- The grapevine is a supplement in those cases where formal communication does not work.
Disadvantages of Grapevine Communication
- The grapevine carries partial information at times as it is more based on rumours. Thus, it does not clearly depicts the complete state of affairs.
- The grapevine is not trustworthy always as it does not follows official path of communication and is spread more by gossips and unconfirmed report.
- The productivity of employees may be hampered as they spend more time talking rather than working.
- The grapevine leads to making hostility against the executives.
- The grapevine may hamper the goodwill of the organization as it may carry false negative information about the high level people of the organization.
A smart manager should take care of all the disadvantages of the grapevine and try to minimize them. At the same time, he should make best possible use of advantages of grapevine.